03-19-2014 02:00 AM
I recently upgraded my OS to 7 & also did a format (Wipe) of my phone.
Upon restoring my data, I am unable to send or forward any emails from my device. Also when I try to download any attachment from a received I am getting an error message "More request cannot be completed. Service book information not found.
03-19-2014 02:07 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.