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New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Curve 9300
My Carrier: Three

problems with phone after updating to BBM7

I downloaded BBM7 onto my curve 9300 yesterday and now the phone randomly gets stuck and then the screen goes white. I then have to take the battery out and restart the whole system. Does anyone know why this is happening and what I can do to sort it? Thanks
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: problems with phone after updating to BBM7

what is the OS version you have on the 9300 ?
OS5 ?



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New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Curve 9300
My Carrier: Three

Re: problems with phone after updating to BBM7

It has OS6 Smiley Happy
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: problems with phone after updating to BBM7

[ Edited ]

to reinstall BBM 6.2, read ahead:

http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...

if the strange behavior persists, then BBm7 is not involved.

Have you logged in BlackBerryID yet after installing BBm7 ?




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Curve 9300
My Carrier: Three

Re: problems with phone after updating to BBM7

Okay, done that, doesn't seem to have made any difference at all. Coincidence it happened at the same time as the upgrade?
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: problems with phone after updating to BBM7

sorry, my text came out strangely. I have fixed it. Please read the link if you wish to install BBM 6.2.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: