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New Member
Posts: 1
Registered: ‎02-21-2013
My Device: torch 9810
My Carrier: Mobilis algeria

problems with touch keys

Hi

 

I have a problem with my BB torch 9810... since last 2 weeks, my touch keys don't work.

For example, when I want to delete a contact, dialog box appears asking me to confirm the deletion. I choose "yes" or "no", but with my finger, the touch key does not work....!!!!! I must use the trackpoint to select the "yes" or "no".

I need to reboot the blackberry and the touch key are working again, for for a short moment because the problems come back again.

I don't know what happened, may be I have installed an application which cause this damage....

Thank for help

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: problems with touch keys

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues, you may need to try more drastic measures (e.g., WIPE, reload, etc.).


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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