02-25-2013 06:41 AM
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Which version of BBM you have Installed on your device , you can try reinstalling to see if it reflects any changes. If you have BBM7 then your contacts are stored with BlackBerry ID but if you any previous version then first do a backup of your BBM contacts locally
KB20554 How to back up and restore the BlackBerry Messenger contact list
Once you done with it , Uninstall BlackBerry Messenger from Options > Device > Application Management > Delete BlackBerry Messenger from there . Perform a battery pull restart by removing the battery while your device is Powered On wait a min. then re-insert it back.
After reboot from your BlackBerry browser browse to or click here www.blackberry.com/bbm to download the recent available for your device . After installing see if that helps in resolving your issue.