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New Member
Posts: 1
Registered: ‎02-25-2013
My Device: blackberry curve
My Carrier: vodacom

profile picture not updating on bbm

my bbm profile picture only updates on my side but not with other users this has been like this since beginning of January 2013. please can someone assist me

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: profile picture not updating on bbm

Hi nagelc

 

Welcome to BlackBerry Support Forums

 

 

Which version of BBM you have Installed on your device , you can try reinstalling to see if it reflects any changes. If you have BBM7 then your contacts are stored with BlackBerry ID but if you any previous version then first do a backup of your BBM contacts locally 

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

Once you done with it , Uninstall BlackBerry Messenger from Options > Device > Application Management > Delete BlackBerry Messenger from there . Perform a battery pull restart by removing the battery while your device is Powered On wait a min. then re-insert it back.

 

After reboot from your BlackBerry browser browse to or click here www.blackberry.com/bbm to download the recent available for your device . After installing see if that helps in resolving your issue.

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