08-28-2012 05:36 PM
The profiles button on my phone keeps stopping working, it wont respond when i click on it. Ive tried the small button on the home screen and the larger button on the menu, this has happened before but usually starts working agan after about an hour but it hasnt been working for a full day. It definitely isnt my scroller button as it is able to select everything else. Has anyone else had the same problem and knows what to do?
08-29-2012 05:59 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.