06-27-2012 05:21 AM
the synchronization of my new Curve 9300 with PC/Outlook does not work. Always the same failure-message occurs:
In Line 140 in ./Error.cpp is a program failure. Please send a protocoll to the technical support to report this failure (german orginal message: In zeile 140 in ./Error.cpp ist ein Programmfehler aufgetreten. Senden Sie ein Protokoll an den technischen Support, um diesen Fehler zu melden).
Who can help me. Who can i reach the technical support in Germany?
Please let me know. Thanks
06-27-2012 03:59 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Who can i reach the technical support in Germany?
ALL support starts with your mobile service provider (Telkom Germany, according to your profile). They are responsible, by contract, to provide 100% of your service and 100% of your formal support. They have the power to escalate cases they cannot resolve into RIM at no cost to the end user. But, hopefully, the above KB will provide you with what you need.
Good luck and let us know!