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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-27-2012
My Device: Curve 9300
My Carrier: Telekom Germany

program error during synchronization with Outlook

the synchronization of my new Curve 9300 with PC/Outlook does not work. Always the same failure-message occurs:

In Line 140 in ./Error.cpp is a program failure. Please send a protocoll to the technical support to report this failure (german orginal message: In zeile 140 in ./Error.cpp ist ein Programmfehler aufgetreten. Senden Sie ein Protokoll an den technischen Support, um diesen Fehler zu melden).


Who can help me. Who can i reach the technical support in Germany?

Please let me know. Thanks

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: program error during synchronization with Outlook

Hi and Welcome to the Community!


Here is a KB that discusses that error:

  • KB32032Reoccurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.

wavo wrote:

Who can i reach the technical support in Germany?

ALL support starts with your mobile service provider (Telkom Germany, according to your profile). They are responsible, by contract, to provide 100% of your service and 100% of your formal support. They have the power to escalate cases they cannot resolve into RIM at no cost to the end user. But, hopefully, the above KB will provide you with what you need.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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