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Contributor
Posts: 11
Registered: ‎12-07-2012
My Device: blackberry curve 8520
My Carrier: vodafone

purchase on app world

I have the bb curve 9320 recently I purchsed ominous theme on bb app world and it will not even show on my device or let me activate it , its saying its installed and I have paid for this theme is there anyway I can get a refund on this any help would be appreciated.
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Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: purchase on app world

[ Edited ]

Hi and Welcome to the Community!!

I suggest the following sequence:


1) Remove the theme from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Open App World

4) Go to My World

5) Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

6) AppWorld should close.

7) If your BB locks after issuing the cache clear, perform a battery pull reboot

8) Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

 

9) Now try reinstalling the theme


If step (6) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! If you still wish to pursue refund, you can first try the theme developer (contact information for which is on their AppWorld catalog page). Formal request for refund from AppWorld is via your mobile service provider, who would escalate your request up to BlackBerry for processing. You also can challenge the purchase via your payment source.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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