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New Member
Posts: 1
Registered: ‎02-03-2013
My Device: 9220
My Carrier: Globe

"Associating BBM with your BlackBerry ID"

I have a BB 9220. I have updated BBM to BBM voice. But it takes too long to associate my BBM to Blackberry ID. i've tried reinstalling the BBM but it didnt help.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: "Associating BBM with your BlackBerry ID"

Hi Molki

 

Welcome to BlackBerry Support Forums

 

I assume you have BlackBerry Data Plan / BIS already on your account , if not then call you carrier to activate that it fix your current  issues with BBM7.

 

If you already have that ( BIS ) on your account then you can try this to see if that help . First On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list , then perform a Battery pull restart by removing the Battery while your device is Powered On . 

 

Then Reset your BlackBerry ID password , For help refer to this Knowledge Base :

KB26361  :How to change or reset a BlackBerry ID password.

 

Once you have reset your BBID password login with your new  BlackBerry ID password on your device.Finally from your device Browse to www.blackberry.com/bbm to download the recent version of BBM available for your device. After installing your device may reboot and associate with your BlackBerry ID.

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