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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-18-2012
My Device: Bold 9900
My Carrier: Mobily

"BBM & App World" Applications are hanging !!!!

I have upgraded my BB Bold 9900 to the lateset version yesterday. and after the update process, two applications has stopped working "BBM & App World". When I hover on them and then click them the phone doesn't open them and stays on the home screen. but when I go and see the background application list, it shows them on.

I have tried to wipe the phone and hard reset it but nothing came up.

HOW CAN YOU HELP ME.

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "BBM & App World" Applications are hanging !!!!

You can try installing bbm from here:

http://us.blackberry.com/bbm.html

 

Also try this link to install app world:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB29422&sliceId=2&cm...

 

I know the article describes a missing icon, but the uninstall and reinstall steps are the same.

 

You said you tried to wipe it and nothing came up?  If all else fails, you can try doing a software reload this way:

http://www.blackberry.com/btsc/KB10144

I'm not sure why those apps are freezing after the update.

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