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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎04-29-2013
My Device: Bold 9900
My Carrier: AT&T

"Backup file corrupt" Message

Replaced my Bold 9900 1-2 months ago.  Whenever I restart it, I get a message on the screen that says, "The backup file is corrupt.  If possible, create another backup file and try again, or choose another restore option."  I do not believe this has anything to do with the regular backup I do of data several times a week.  I never had this message on my previous Bold.  Am afraid I'm going to lose something valuable.  Help!



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: "Backup file corrupt" Message

Hey rsiverts,

Welcome to the BlackBerry Support Community Forums.


Just to clarify are you receiving this error on the BlackBerry Bold 9900 smartphone or in BlackBerry Desktop Software?  Are you able to create a backup successfully in BlackBerry Desktop Software?


I look forward to your reply.





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New Member
Posts: 1
Registered: ‎05-07-2013
My Device: BB Bold 9930
My Carrier: 4013740742

Re: "Backup file corrupt" Message

I am having the same issue.  The error message comes up on the device whenever I reboot it (such as after updating an app).  The Blackberry Desktop Software works fine and backs up the device with on problem.