05-15-2013 06:44 AM
Since early on my curve 9320 has given me a "battery too low for radio use" warning at very random moments often times when the battery is still halfway into the white area. Sometimes this can be reset manually in the setting by turning radio back on, however this does cut into calls, messages and other activities.
I have changed the battery recently thinking this was the cause of the issue, however this did not help. I am still getting the error...not to mention the short battery life of this device...this is very frustrating.
Is this a common problem and if so how is it solved? Any help is appreciated!
05-15-2013 07:17 AM
Welcome to BlackBerry Support Forums
As you already replaced the battery but still getting the message then I think the problem is within your ondevice battery meter , Sometime a few Battery Pull restart is enough to resolve this issue , if problem persists then we should Reload the device OS to rule out any software issue .
Do a backup using Desktop Software then follow this Knowledge Base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
Try it and let us know.
06-10-2013 08:25 AM
I'm also facing same issue with my 9320, i dint change the battery, i have done clean reload as advised here but still getting same error
Simply reloading our OS will not help if the problem is within the battery . So you should arrange a good fully charged BB battery then test it on your device , it will reveal if the problem is with your battery itself.
01-28-2014 10:48 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!