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New Contributor
Posts: 3
Registered: ‎05-12-2012
My Device: Bold 9780
My Carrier: Private

"BlackBerry Identity installation failed. Please try again later. (80002)"

[ Edited ]

"BlackBerry Identity installation failed. Please try again later. (80002)"

My Bold 9780 developed this problem tonight. Yes, i have tried the fixes below...

KB29613-The error "BlackBerry Identity installation failed. Please try again later. (80003)" is disp...

I notice this occurred after I installed a theme via BB App world called, 'PSB Ultimate' Now, one thing i thought was odd is that is wanted to be granted trusted application status, which i thought weird for a theme. I tried to delete, but it will not. I have restarted then handset, disabled the permissions to the theme, but just cannot delete it. Just says it will be removed in next reboot, but its still there.

This may have something to do with the fact BB App World is not functioning properly because it cannot update Blackberry ID software. Also today i plugged in my bb and updated Blackberry modules via the desktop software. There was an update symbol, i updated all was fine.

I have even restored the device from backup and still the problem with BB App World persists and the theme I have been trying to delete is still there!!

Others appear to be having this issue, but as yet no fixes have worked. Please help!

 

*Please, if you can suggest anything other than wiping the phone, because I have seen from others who have tried that fix it does NOT rectify the problem!

Highlighted
New Contributor
Posts: 3
Registered: ‎05-12-2012
My Device: Bold 9780
My Carrier: Private

Re: "BlackBerry Identity installation failed. Please try again later. (80002)"

Ok, problem solved as I performed a Secuity Wipe anow now BB App World is working.

 

BUT, here is where it becomes interesting....

 

Yesterday i plugged my BB into my laptop and opened BB Desktop Software. When i clicked on applications and the list was generated i noticed that there was a red star next to Blackberry 6.0.0 system software so i updated. I think that may be the cause!

 

After the update I had problems with BB App world. Obviously after the wipe that upgrade was downgraded and BB App World now works so, I am thinking I am going to stay away from the Blackberry 6.0.0 system software update.

 

As anyone else had problems after this update?