12-20-2012 09:00 PM
I wonder if anyone could help me please. I have a Curve 9360 (OS 22.214.171.1246) that I've only owned for a few months. About a week ago, out of the blue, I started to get the message: "Blackberry message memory is full! Please delete some sms messages". I know the memory isn't full for three reasons -
Firstly because I have plenty of memory left on the phone;
Secondly because I can send as many messages as I want and make them as long as I want - so I am actually increasing the overall amount of messages. The message only pops up when I try to receive a message, and only by deleting received messages will it let another one through;
Thirdly because I can, for example, delete a text message that is 1 message long (in the first 160 characters) and receive one that is 7 messages long (the limit for blackberry sms). So in this sense I am also actually using more memory.
This seems like a glitch to me, but I have no idea how/why it arose, or any idea how to fix it.
I have tried a battery pull, which didn't do anything.
Thank you very much in advance for any help!
12-20-2012 09:07 PM
12-20-2012 09:33 PM
12-21-2012 01:47 AM
Welcome to Support Forums
In addition to what John suggested please check a minor setting on your device like On your HomeScreen open Text Messege > Press the Menu Key > Options > Scroll down to SMS and make sure that the field " Leave Message On SIM Card " is UNticked or UNchecked .
Also Open Main Message Folder > Press the Menu Key > View Folder > Scroll down to Inbox > SMS ( Inbox ,OutBox , SIM Card Inbox ) delete If any unwanted Messages from there.
KB28736 : When receiving an SMS message, an error "BlackBerry message memory is full! Please delete some SMS messages." is displayed.
12-30-2012 11:12 PM
Thank you for your reply and my apologies for the delay in responding.
Here are the database sizes:
Total Size: 20855.9K
Address Book - Default: 28/11.0K
Application Permissions: 1/0.1K
Attachment Data: 0/0.0K
Attachment Data - Calendar: 0/0.0K
Browser Bookmarks: 8/2.8K
Browser Cache: 1/6.6K
Browser Channels: 0/0.0K
Browser Folders: 2/0.1K
Browser Messages: 0/0.0K
Calendar - BlackBerry Calendar: 20/10.8K
Calendar - Default: 20/10.8K
Content Store: 116/5354.5K
Enterprise Configuration: 0/0.0K
External Bookmarks: 0/0.0K
File Explorer Network Favorites: 0/0.0K
File Explorer Network History: 0/0.0K
FM Radio Presets: 0/0.0K
MMS Messages: 53/9239.3K
Phone Call Logs: 11/3.5K
Phone History: 10/2.5K
PIN Messages: 0/0.0K
RMS Databases: 5/2.3K
Saved Email Messages: 0/0.0K
SMS Messages: 10619/6177.6K
Text Messages: 14/12.6K
WAP Push Messages: 0/0.0K
Web Search Engines: 0/0.0K
Word Substitution: 3/0.1K
The SMS message number was at 9976 when this warning first started appearing, which confirms what I was saying about this not being a lack of memory issue.
Prince2012, thank you for your welcome and replying. I had already checked that "Leave messages on SIM card" was unticked. And yes, deleting unwanted messages is how I'm getting by at the moment, but it's not solving the problem.
12-30-2012 11:19 PM
12-30-2012 11:22 PM