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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: Blackberry 9800
My Carrier: EE

"Connecting to Desktop" message.



I have a UK Blackberry 9800 running OS version 6.0, Bundle 2647.




The phone is 15 months old and my provider is EE (formerly Orange)


Recently the phone has started displaying the message "Connecting to Desktop" on a plain white screen.  This happens randomly, and without a USB cable connected to a PC or laptop.  When this happens the only way I have found or recovering is to remove the back and pull the battery.


Any help or suggestions would be most appreciated.






Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: "Connecting to Desktop" message.



Check the below KB article -


  • KB17877 How to start a BlackBerry smartphone in Safe Mode


If the above doesn't yield any positive result then you should consider updating your device OS.

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New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: Blackberry 9800
My Carrier: EE

Re: "Connecting to Desktop" message.

Thanks for the prompt response. I've just restarted in "Safe Mode" but not sure that this will be a viable solution. The status bar now shows "Safe Mode" rather than my provider ID and I rely on this to identify which, if any, WiFi networks I am connected to.

Upgrading the OS is probably a non starter as the "Software Updates" option reports that "Your Blackberry is up to date".

If anyone else has any other suggestions they would be most welcome :-)

Regular Contributor
Posts: 50
Registered: ‎12-14-2012
My Device: blackberry bold9000
My Carrier: Airtel

Re: "Connecting to Desktop" message.