01-07-2013 04:59 AM
I have a UK Blackberry 9800 running OS version 6.0, Bundle 2647.
The phone is 15 months old and my provider is EE (formerly Orange)
Recently the phone has started displaying the message "Connecting to Desktop" on a plain white screen. This happens randomly, and without a USB cable connected to a PC or laptop. When this happens the only way I have found or recovering is to remove the back and pull the battery.
Any help or suggestions would be most appreciated.
01-07-2013 05:11 AM
Check the below KB article -
If the above doesn't yield any positive result then you should consider updating your device OS.
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
01-07-2013 05:24 AM