Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎05-27-2013
My Device: Torch 9800
My Carrier: Bell

"Disconnected" - unable to sync with Windows Surface Pro w/Windows 8 & Office 2010

When connecting my BB with my Windows Surface Pro w/Windows 8 and Office 2010, the BB Desktop Manager states "disconnected." The phone recognizes the connection by prompting with the usual options "USB Drive, Sync Media, Charge Only." I have activated .NET in Windows 8, tried different USB cables, uninstalled and reinstalled BB Desktop Manager three times. Upon reinstalling BB Desktop Manager software I can sync once only. I'm confused.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: "Disconnected" - unable to sync with Windows Surface Pro w/Windows 8 & Office 2010

Hello jvanhalst,

Welcome to the BlackBerry Support Community.


The following article will assist your with detecting your BlackBerry smartphone within the BlackBerry Desktop Software on your computer:

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125

If these steps fail to resolve the issue, you may want to test connecting on another computer.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!