06-10-2013 03:57 PM
When connecting my BB with my Windows Surface Pro w/Windows 8 and Office 2010, the BB Desktop Manager states "disconnected." The phone recognizes the connection by prompting with the usual options "USB Drive, Sync Media, Charge Only." I have activated .NET in Windows 8, tried different USB cables, uninstalled and reinstalled BB Desktop Manager three times. Upon reinstalling BB Desktop Manager software I can sync once only. I'm confused.
06-13-2013 01:22 PM
Welcome to the BlackBerry Support Community.
The following article will assist your with detecting your BlackBerry smartphone within the BlackBerry Desktop Software on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
If these steps fail to resolve the issue, you may want to test connecting on another computer.
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