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New Contributor
Posts: 5
Registered: ‎04-26-2012
My Device: Blackberry Tour 9630
My Carrier: Rogers

"My Number" problem

I have a Blackberry Tour 9630 which I use principally in Canada with Rogers. I also have a UK (T-Mobile) and Barbados (Lime) sim card. While the phone works fine with the other Sim cards, "My Number" remains the same (i.e. the Rogers number). How can I change edit "My Number" to relect the sim card that is in the phone? With the wrong "My Number", text replys and checking voice mail is not working properly.

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: "My Number" problem

Hello,

 

Please refer to this KB for possibly helpful information:

  • KB01889 "My Number - Unknown" appears instead of the user's number on the BlackBerry smartphone

I realize your situation is not identical, but it may be similar enough to work for you.

 

Good luck!



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