03-14-2012 07:43 AM
Whenever I select "Options" from the BB Menu button's drop down list on my Torch 9800, the screen flashes, then goes back to my home screen. It has been this way for quite a while (nearly a year) and I am thinking that there is a permission that was inadverdently disabled. It does not work whether i use the native BB6 theme or others i have downloaded. Anyone know how to make "Options" option start working again?
Solved! Go to Solution.
03-19-2012 07:38 AM
Try backing up your data using the BlackBerry® Desktop Software and performing a clean reload of your BlackBerry® Device Software.
For further instructions, see the following KB article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.blackberry.com/btsc/kb11320
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!