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New Contributor
Posts: 3
Registered: ‎06-05-2013
My Device: Black Berry Curve 8520
My Carrier: Claro Brazil
Accepted Solution

"Other Email Accounts" Not Working (BB 8520)

Hi, I'm new in the BB world and I'm having big problemas configuring my e-mail accounts

 

I have an outlook.com account and 2 more that are pop accounts from .com.br domains

 

I saw videos and manuals saying:

 

1. Go to Email options

2. Chose Other Accounts

3. Put a the email address to hit an error (?), which I found very weird.

4. Click OK

5. It will give you the advance email options

 

Didn't work

 

I did it several times, updated de OS (5.0.0.1036), all the applications and I rebooted several times with no goal achived.

 

Please help me!

 

Thanks

Juan

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: "Other Email Accounts" Not Working (BB 8520)

Hi there ,

 

Welcome to BlackBerry Support Forums

 

 


juanmartinferrari wrote:

 

3. Put a the email address to hit an error (?), which I found very weird.

 


What error you recieved while doing so ? That error message may help in resolving your issue . Meanwhile , please check this Knowledge Base article :

KB02189 : How to add / attach / integrate / email addresses with a BlackBerry smartphone on the BlackBerry Internet Service

 

I assume you have an active BIS on your account from your Carrier 

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New Contributor
Posts: 3
Registered: ‎06-05-2013
My Device: Black Berry Curve 8520
My Carrier: Claro Brazil

Re: "Other Email Accounts" Not Working (BB 8520)

Thanks for the reply

 

The error is "Update Failure"

 

I tryed the BIS, but now I think I know what the deal is

I erased all the account (gmail), contacts, etc... 

So now, I could setup the IMAP domain.com.br account BUT I can t add a second account

 

Is this device a 1 email acount device? 

I tried outlook.com and gmail.com    Now the update failure appears with them.

 

One other thing. I cannot see all my emails from my IMAP account....

 

It is driving me crazy, It should so easy....

 

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: "Other Email Accounts" Not Working (BB 8520)

Hi there ,

 

 

Our device allow upto 10 email account but it depeneds on carrier , so I think you should give a call to your Carrier Claro they can assist you in this regard .

 

 

Thanks.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎06-05-2013
My Device: Black Berry Curve 8520
My Carrier: Claro Brazil

Re: "Other Email Accounts" Not Working (BB 8520)

So that was the problem all along!

 

My provider gave only 1 email account to configure. 

 

Thanks for the help. Problem /mistery solved

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: "Other Email Accounts" Not Working (BB 8520)

Hey juannmartinferrari

 

 

You are most welcome .. !

 

 

Thanks for this update info and marking this thread as solved , it will definetely help other user if they encounter the same issue.

 

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.