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Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "Purchase Not Found"

Nope -- that automated email is your specific case number and instructions. They now have it in their system, and you can use the follow up instructions it included to follow up. But, give them some time...it now must make its way to a human who can address it, and there are certainly more requests than their supply of humans can deal with, so backlog is to be expected. I've no idea how long you should wait, but a week would not be out of the question, I'd think.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎12-10-2009
My Device: Bold 9700

Re: "Purchase Not Found"

The form responds telling that my PIN is invalid, what should I do then to solve the 'purchase(s) not found' problem? Thank you in advance!

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "Purchase Not Found"

 


samuel_slinger wrote:

The form responds telling that my PIN is invalid, what should I do then to solve the 'purchase(s) not found' problem? Thank you in advance!


 

 

Hi there!

 

For the invalid PIN, please see your Private Messages on this site for a PM from me with instructions to clear that up. Once that is cleared up, you will be able to submit via the form.

 

Best.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 7
Registered: ‎11-07-2009
My Device: Not Specified

Re: "Purchase Not Found"

This works and doesn't need a form or tech support.

Re: App World "Purchase not Found" Error

Hi:

I just had that same problem last night.  What I did was open My World, hit the BB Menu and click log-on and log into Paypal account and let them refresh your My World apps, (this may take 5 to 10 minutes), after your My World apps refresh scroll through the list and see if the problem app is there, ( if it is then you may have to click on it to get it to install on your phone ).  If it is not there but Paypal has already charged you then contacting Paypal and explain the situation and see if they will refund your cost.  Jon