Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

"The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time. 

 

After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."

 

The program suggested I repair the device software, so I did. After that I set it up and ran the updates.

 

When I plug it back in I get the exact same message.

 

What should I do next?

_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]
At work, on a PC it worked right away when connecting so I think the problem is with the OSX Desktop Software.
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

Two more unsolved cases which seem to be related to the same issue?

 

http://supportforums.blackberry.com/t5/Product-Management-The/Mountain-Lion-integration-testing/m-p/...

 

http://supportforums.blackberry.com/t5/Desktop-Software-for-Mac/OSX-LION-BlackBerry-Desktop-Software...

 

Is Desktop Software working for anyone on OSX Lion, if anyone is using Lion with BlackBerry please confirm that it can work.

_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
New Member
Posts: 3
Registered: ‎06-28-2012
My Device: Black Berry Torch 9800
My Carrier: Orange

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

Same problem here..

 

Black Berry Please come up with a solution.

 

Want to sync BB Torch 9800 with Office for Mac 2011 on a Mac OSX 10.7.4

 

Some one help please..

Trusted Contributor
Posts: 150
Registered: ‎04-20-2011
My Device: Bold 9900 & Playbook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]

I also cannot connect to my two playbooks using desktop manager on mac.

 

One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference. 

 

Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.

 

If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

 

 

Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

New Black Berry Desktop Software fixed this issue for me, just came out a few hours ago.

https://developer.blackberry.com/blackberry10devalphas/update?os=mac

Uninstall the desktop software and then reinstall with this update!
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

I spoke too soon, I got one step closer by actually being able to see my device... but nothing actually seems to work. I can't get music, photos, or videos to sync.
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis