06-23-2012 08:29 PM - edited 06-23-2012 08:29 PM
I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
06-24-2012 07:57 AM - edited 06-24-2012 07:57 AM
06-26-2012 01:26 PM
Two more unsolved cases which seem to be related to the same issue?
Is Desktop Software working for anyone on OSX Lion, if anyone is using Lion with BlackBerry please confirm that it can work.
06-28-2012 09:29 AM
Same problem here..
Black Berry Please come up with a solution.
Want to sync BB Torch 9800 with Office for Mac 2011 on a Mac OSX 10.7.4
Some one help please..
06-29-2012 01:11 AM - edited 06-29-2012 01:13 AM
I also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.
07-19-2012 11:46 PM
07-22-2012 01:45 PM