05-29-2013 08:41 AM
Hi, I downloaded a video from my laptop and then put it on my BB and I get the message:
"The video portion of the media being played uses a unsupported format"
There's sound being played, but the video isn't showing up. I've tried researching what the problem is but I couldn't find an answer.
05-29-2013 09:02 AM
Welcome to BlackBerry Support Forums
First try a Battery Pull restart by removing the battery while your device is Powered on , wait for a min. then reinsert it back , after reboot please check again.
Or check this doc regarding Supported audio and video file format for your Bold 9780 Supported audio and video file formats . It may be possible that the file or the video you transfered to your BlackBerry is corrupt .
05-29-2013 09:14 AM
05-29-2013 10:48 AM
Is it happening with every mp4 fies that you transfer on your device or with that particular file ?
Try another video and see what happen.