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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎09-28-2012
My Device: Blackberry 9700
My Carrier: giffgaff

"There was an error updating your software" (BB 9700)

[ Edited ]

I have a Blackberry 9700 and when I try to update my software it first says:

http://i.imgur.com/unGWW.png


Then I click "view other versions" and this comes up:

http://i.imgur.com/0eydr.png

 

I tick the 6.0 bundle box which is recommended and then I click install but then this comes up:

http://i.imgur.com/i20fY.png

 

How do I download the 6.0 OS for the 9700?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: "There was an error updating your software" (BB 9700)

Hello abathingbalgruuf and welcome to the BlackBerry® Support Community Forums.

 

I would recommend you download your software update (from your carrier's site here)

 

Once you install the software, try the update again.

 

If it still doesn't see it, navigate to C:\Program Files\Common Files\Research In Motion\Apploader and launch the Loader.exe program and follow the steps to update.

 

Let me know how you make out.

-HMthePirate

 

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