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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-28-2012
My Device: Blackberry 9700
My Carrier: giffgaff

"There was an error updating your software" (BB 9700)

[ Edited ]

I have a Blackberry 9700 and when I try to update my software it first says:


Then I click "view other versions" and this comes up:



I tick the 6.0 bundle box which is recommended and then I click install but then this comes up:



How do I download the 6.0 OS for the 9700?

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: "There was an error updating your software" (BB 9700)

Hello abathingbalgruuf and welcome to the BlackBerry® Support Community Forums.


I would recommend you download your software update (from your carrier's site here)


Once you install the software, try the update again.


If it still doesn't see it, navigate to C:\Program Files\Common Files\Research In Motion\Apploader and launch the Loader.exe program and follow the steps to update.


Let me know how you make out.



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