Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎05-01-2012
My Device: torch 9810
My Carrier: du

"Unable to login to Blackberry ID account"

I have changed my password, took out my battery and even tried to make a new ID and App World will not let me log in.  It keeps saying "unable to login to Blackberry ID account."  Any ideas of what else I can do to make it work?

Thanks!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: "Unable to login to Blackberry ID account"

Hey nadkrikorian,

Welcome to the BlackBerry Support Community Forums.

 

I can definitely help you out.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28212

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: "Unable to login to Blackberry ID account"

I am having the problem where the phone lost track of its (my) Blackberry ID.  When I try to go in to the ID software, I get the circle spinning forever.

 

I just did a full wipe, and now I can put in the ID.  I am now in the midst of doing the recovery from the Link software for the phone.

 

What is interesting, is if the phone looses the Blackberry ID, it will not let you do any local backups, or restore. It will also restrict the phone from being able to install the updates.

 

When the phone was not being able to access or know its ID, I was able to log in to the ID on the Blackberry site without any problems and see it. My profile and everything associated with it was intact.

 

I will soon know if this process fixed it. So-far it looks very postive from all indicators during the restore process.

 

 

Jerry G.
Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: "Unable to login to Blackberry ID account"

I just had the same problem.  I hope you did a full backup with the link software.  Apparently,  this is a bug that will have to be fixed.  I got my phone working again just now.

 

Read my comment to you below...

 

I am having the problem where the phone lost track of its (my) Blackberry ID. When I try to go in to the ID software, I get the circle spinning forever.

 

I just did a full wipe, and now I can put in the ID. I am now in the midst of doing the recovery from the Link software for the phone.

 

What is interesting, is if the phone looses the Blackberry ID, it will not let you do any local backups, or restore. It will also restrict the phone from being able to install the updates.

 

When the phone was not being able to access or know its ID, I was able to log in to the ID on the Blackberry site without any problems and see it. My profile and everything associated with it was intact.

 

I will soon know if this process fixed it. So-far it looks very postive from all indicators during the restore process.

 

 

Jerry G.