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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-05-2013
My Device: Curve 9360
My Carrier: Orange France
Accepted Solution

"Uncaught exception: bridge is not ready. Ensure the UMP is running"



I use a BB Curve 9360. I get a weird error "Uncaught exception: bridge is not ready. Ensure the UMP is running" every time I open the web browser or messages in the message preview window (under the clock). I have tried updating the BB system, resetting the phone, but the error eventually comes back to the point that I cannot use my web browser anymore, except when I remove the battery.

FYI, the problem appeared after I updated the system on my phone, a few months back.


Does anyone have an idea how to solve my problem??


Thank you!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: "Uncaught exception: bridge is not ready. Ensure the UMP is running"

Hi izzie31

Welcome to BlackBerry Support Community Forums


First try those steps in the same sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


After performing those steps please check if you recieve the same error , If error persists then try this suggestion as offered by @ Cpt_Sweatpants on this thread  Browser help with 9320


Good luck.         



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