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BlackBerry® OS Smartphones

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New Contributor
Posts: 7
Registered: ‎08-13-2012
My Device: Bold 9930
My Carrier: Verizon

Re: "Unlock phone"

Yes that is the password he is using. As I stated in the first post I have uninstalled the software 2 different times 1 time I kept all the user data had the same issue, the second time I uninstalled it and removed all of the saved user data and removed the devices out of the programs memory.

 

Which I would have thought would have resolved it but it has not.

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: "Unlock phone"

Then my only suggestion would be to ask him for his password, type it into the phone yourself so you know its correct then type it into the desktop software yourself. 

 

I can't think of any other way around this other than to remove the password from the handset totally and see if BDM still asks for a password when you try to connect the phone to it. 

New Contributor
Posts: 7
Registered: ‎08-13-2012
My Device: Bold 9930
My Carrier: Verizon

Re: "Unlock phone"

I'll try removing the password it would be the most defenitive action to see if it has anything to do with the phone or the software. I'll let you know what happens.

 

Thanks again.