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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-07-2013
My Device: Torch 9810
My Carrier: ATT

"Upgrade" locked up my Torch - Help needed!

Hello forum,


I allowed my Torch 9810 to "upgrade" itself this morning.  Now it is locked up.  It is stuck on this screen:  "Backing up your data", where it has been, on and off, for six hours, at 2% complete.  I have done two hard and two soft reboots.  When it re-boots, it shows the startup screen, and you can see it has changed, and it shows the update is complete, and it also is asking to confirm the time/date, but in front of that, the phone is "locked".  When I unlock it, it jumps to that Backing up your software screen and stays stuck there.   Help!

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: "Upgrade" locked up my Torch - Help needed!

Hello Kim,

Welcome to the BlackBerry Support Community.


Try to force detection (backup if possible) and reload the device software again using the following process: http://www.blackberry.com/btsc/KB10144


Let us know is this helps.







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