Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎07-07-2013
My Device: Torch 9810
My Carrier: ATT

"Upgrade" locked up my Torch - Help needed!

Hello forum,

 

I allowed my Torch 9810 to "upgrade" itself this morning.  Now it is locked up.  It is stuck on this screen:  "Backing up your data", where it has been, on and off, for six hours, at 2% complete.  I have done two hard and two soft reboots.  When it re-boots, it shows the startup screen, and you can see it has changed, and it shows the update is complete, and it also is asking to confirm the time/date, but in front of that, the phone is "locked".  When I unlock it, it jumps to that Backing up your software screen and stays stuck there.   Help!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: "Upgrade" locked up my Torch - Help needed!

Hello Kim,

Welcome to the BlackBerry Support Community.

 

Try to force detection (backup if possible) and reload the device software again using the following process: http://www.blackberry.com/btsc/KB10144

 

Let us know is this helps.

 

 

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!