12-02-2009 08:32 PM - last edited on 12-03-2009 07:46 AM by Andy
I paid for & downloaded zagat to go app from handmark & it fails to run on my bb tour. Here is the error message I keep getting on my bb tour - "Unable to load screen : root. ChangeLocation.ChangeLocationStart". I've tried everything, including uninstalling and reinstalling the zagat app and I keep getting the very same error message: "Unable to load screen : root. ChangeLocation.ChangeLocationStart".
btw, I have plenty of free space on my device. HELP!!!
I tried Handmark support several times, to no avail. Thanks very much. mike
Edit:Changed to more appropriate title
03-01-2010 10:48 PM - last edited on 03-02-2010 02:23 AM by jakoby4204
did you find an answer to your problem. I have a blackberry storm with the same problem. if you foundthe answer, please let me know. email@example.com
EDIT: Personal information removed - please keep e-mail, IMEI, & PIN private for your safety.
03-10-2010 12:58 PM - edited 03-10-2010 12:59 PM
Hello, we have typically seen this issue when running an older version of the software on a newer version of the BlackBerry operating system.
If you purchased ZAGAT TO GO from a Handmark distribution channel, you should be able to visit: m.zagat.com from your BlackBerry browser to download the latest version.
If you purchased via BlackBerry App world, you may need to ensure that you have downloaded the latest version of the ZAGAT TO GO software that is available from the BlackBerry App World software on your phone.
We have added a knowledgebase entry on this problem here:
jbt, I will make certain that your support inquiries with Handmark have been updated.