09-02-2012 01:49 PM
09-02-2012 02:55 PM
09-04-2012 04:50 PM
09-04-2012 05:08 PM
First guess...I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
09-04-2012 05:41 PM
09-04-2012 05:45 PM
You are very welcome...
I just wish that RIM had an easy method of contacting them when it's their application(s) that have the issues.
There is a formal support model to which all parties are contractually bound...RIM, the carriers, and even the end users. The model starts with the carrier, the authorized reseller, or an authorized service center...it varies by region. RIM provides zero front-line support since that is contracted out to those other entities. Hence, the way to receive any support truly from RIM is to first start with your contractually-required formal channels, and they have the ability to escalate cases into RIM if they cannot resolve it.
There have been plenty of debates as to the merits (or demerits) of this support model...and such debates are, honestly, not worth the typing time anymore...it won't change...it is what it is...for better or worse.
RIM does provide this site where many kind volunteers give their free time to try and help other users out. But, as you have properly surmised, we have no association with RIM. Anyone who participates on this site who is associated with RIM is clearly identified as such.