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Contributor
Posts: 10
Registered: ‎01-12-2010
My Device: Storm 9530
My Carrier: Verizon Wireless

"cannot connect to the BlackBerry app world server."

Hello,

 

I am attempting to install software on my blackberry storm from the app world, and I am receiving the following error message:

 

"cannot connect to the BlackBerry app world server. Make sure that your device is connected to the wireless network and try again"

 

I am using a BlackBerry Storm 9530 on Verizon

v5.0.0.328

blackberry app world 1.1.0.24

 

I have reinstalled app world, cleared the app world cache, verified that I have a data connection (i can browse the internet and send/receive email) and that I am using the correct paypal login information and I've done full battery pulls. I was able to purchase an application, but now I cannot download and install it. Please let me know how I can correct this.

 

Thank you.

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: "cannot connect to the BlackBerry app world server."

Try this, it has worked for others, IF you have a GSM SIM card in the device, remove it and try to connect again.



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Contributor
Posts: 10
Registered: ‎01-12-2010
My Device: Storm 9530
My Carrier: Verizon Wireless

Re: "cannot connect to the BlackBerry app world server."

No, sorry, this didn't fix the problem. I am still getting the same error.

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: "cannot connect to the BlackBerry app world server."

Run a diagnostic report on device:

 

Manage Connections > Mobile Network options > Menu key  > Diagnostic Test.

 

After completion,

Radio Data Activation?

BlackBerry Registration?

Connected to BlackBerry?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎01-12-2010
My Device: Storm 9530
My Carrier: Verizon Wireless

Re: "cannot connect to the BlackBerry app world server."

radio data activation: Yes

Signal Level: -83 dBm

Radio Access: EVDO

Network: Verizon Wireless

BlackBerry Registration: Yes

Connected to BlackBerry: Yes

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: "cannot connect to the BlackBerry app world server."

OK, all that looks good.

 

Have you tried this again today -- to download the application? I wonder if it was just a server issue at one time?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎01-12-2010
My Device: Storm 9530
My Carrier: Verizon Wireless

Re: "cannot connect to the BlackBerry app world server."

I have tried again today and I am getting the same error. I think it is something with connecting to my paypal account correctly because I was able to download and install a free app without an error. I tried to purchase another app and that produced an error as well. Is there anything that might be preventing appworld from connecting to my paypal account? It was able to successfully charge the account at one point because I see the charge for the app that I cannot download.

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: "cannot connect to the BlackBerry app world server."

Yea it could be something with PayPal.

 

I am about to be busy for a while.  Why don't you look in the KNowledge Base section here for anything connected to PayPal.

http://www.blackberry.com/btsc



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎01-12-2010
My Device: Storm 9530
My Carrier: Verizon Wireless

Re: "cannot connect to the BlackBerry app world server."

thanks i will let you know if i find a solution

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "cannot connect to the BlackBerry app world server."

While JS is offline...a few thoughts...

 

1) Your PayPal account must have a current and valid credit card attached. If that recently expired, that could explain the difficulty.

 

2) You earlier said you bought an app but could not DL it. What, exactly, did you do to get to that point?

 

3) And what, exactly, does your MyWorld display for that app at this point?

 

4) And what, exactly, happens when you click on that app in MyWorld (assuming it's listed in some state)?

 

 


 

You might try clearing the application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Storm/Pearl -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

4a. If your BB locks after issuing the cache clear, perform a battery pull reboot



Hopefully it'll work for you! Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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