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New Member
Posts: 1
Registered: ‎04-14-2012
My Device: CURVE 8520
My Carrier: VODAFONE

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

"please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

 

I need to install this so that i can transfer my contacts and calendar to my laptop

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

Hi and Welcome to the Community!

Sorry to be dense, but what happens when you do exactly as the message instructs?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 10
Registered: ‎08-29-2010
My Device: Priv
My Carrier: AT&T

Re: "please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe

Not sure if you are being "funny", but I think the best answer to your question is that the download doesn't offer setup.exe OR software.msi as files, the file that is downloaded and saved is 610_b038_multilanguage.exe.  When the download is complete and I run the file, at the end I get the message above.   Not sure where or how to find setup.exe.