Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-25-2008
My Device: Not Specified

"profile" Icon keeps dissappaering

I have anew BB Bold. The profile icon keeps dissappearing. (happened twice). Last created  total wipe of all memory and contacts.


I have tried:


  • Removing the battery
  • Clicking on menu and selecting "show all"
  • Advanced options, and re-registered
  • lighter fluid and a match ( OK OK)


Nothing works!!!


If I go back to the ATT store and some pimply kid clicks a few buttons to make it come back, I'm going to jail for assault with a smart phone.



Trusted Contributor
Posts: 122
Registered: ‎12-13-2008
My Device: Priv
My Carrier: ATT

Re: "profile" Icon keeps dissappaering

Could it be the theme that you're using? Try another; and see what gives...
Posts: 94,769
Likes: 24,452
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: "profile" Icon keeps dissappaering

I think there has to be some greater issue here... you say the last (WHAT?) wiped the device of all contacts and memory?


The last what did this? And what is "all memory"? Was there nothing at all on the device, even the OS was wiped?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code