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New Contributor
Posts: 2
Registered: ‎07-09-2014
My Device: Bold 9900
My Carrier: giffgaff

"unable to connect to the internet please try again later. If the problem persists please contact your service provider."

Hi guys,

 

Here is the problem. I have a 9900 and have BIS with my mobile data plan and I am able to setup, send, receive email, use whatsapp and download apps from the Appworld when Iam using the mobile network connection but whan I open the broswer the error comes up ""unable to connect to the internet please try again later. If the problem persists please contact your service provider." and I can't use the twitter. When I am on wifi everything works.

 

Contacted the network provider and they see nothing wrong, my phone display upper case "3G" and the blackberry icon next to it so there's BIS with my data plan. We tried to re-send the serivce books but still no luck.

 

Any of you know why? clearly I have BIS and works to certain extend otherwise the emails, whatsapp and appworld won't work.

 

Is there something I need to do with the sitting to sort this out? it simply doesn't make any sense, it seems that some part of the BIS works and other parts doesn't.

 

softwear  7.1 Bundle 2930 (v7.1.0.1098, platform 5.1.0.701)

 

I will be very grateful if any of you guys can help.

 

Many Thanks

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "unable to connect to the internet please try again later. If the problem persists please contact your service provider."

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...but this time don't let them fob you off. You pay them for all of your services, and that makes them responsible for all of your formal service-related support...right now, it seems they are delivering neither to you, yet you continue to pay them. Don't let them get away with that...insist on escalation and resolution.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-09-2014
My Device: Bold 9900
My Carrier: giffgaff

Re: "unable to connect to the internet please try again later. If the problem persists please contact your service provider."

Thanks for the reply but I have already done all of the above but no luck at all.

 

Is there anyway I can get the service books install manually?

 

Should I try to upgade or downgade the sofeware?

 

cheers

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: "unable to connect to the internet please try again later. If the problem persists please contact your service provider."

You should do the rest of what I recommended...if those three steps fail, then your next step is formal support, for only your carrier can look at their system to determine why it's not correctly communicating with your device. Only your carrier can formally escalate your case up to BB if such is required. No one here has any such access to do any of that.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎06-29-2015
My Device: Bold 9900
My Carrier: Rogers

Re: "unable to connect to the internet please try again later. If the problem persists please contact your service provider."

Did you ever figure this out, mine is doing the same thing for three days now.