11-01-2008 07:51 AM
I just upgraded to vista and outlook 2007. I have installed Desktop Manager 4.6
When I try to set up the sync config I get the error message above. I know there are other threads on this, but none of them seemed to be related to outlook 2007 - any suggestions.
Solved! Go to Solution.
11-01-2008 04:37 PM
Hi and welcome to the forums!
Here is what i would recommend:
First we need to clean the machine:
Install the correct USB drivers:
Blackberry USB and Modem Drivers ENG (DM4.6 B13)
Install and Coldboot the PC.
Download 4.6 without the Media manager here:
Download manual here:
Install 4.6 with these Vista considerations:
1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
typing: c:\> CD program files\research in motion\blackberry\is71 connectors\ms outlook connector
3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil
4. If the registration is successful, the following message displays:
If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.
Configure DM and retry sync.
Let me know how it goes.
11-02-2008 10:26 AM
All good until I got to the final instructions
when i go to the command prompt and run as admin - put in the command you gave, i get this message:
"c:\ is not recognized as an internal or external command...."
11-02-2008 06:07 PM
Don't have to type in the C: part. Try typing the below command without the quotes
"CD program files\research in motion\blackberry\is71 connectors\ms outlook connector"
Let us know if you're still getting the error
11-02-2008 08:31 PM - edited 11-02-2008 08:32 PM
How about going to Start | Run and copy/paste this:
"regsvr32 C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector\MsOutlookConnector.fil"
11-03-2008 07:24 AM
ugh. now i get an error message that says
The module (fill in the string) failed to load. Make sure the binary is stored at the specific path or debug it to check for problems witht the binary or dependent .dll files
The specific module could not be found
Would it make sense for me to just call verizon or RIM technical support?
11-03-2008 11:45 AM