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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎01-07-2012
My Device: torch 9800
My Carrier: using a wifi im on the ship

qwerty keypad keys not working

my blackberry torch 9800  i,o,u,r,e, end call and return to home screen keys stopped working all of a sudden. i have done the soft and hard reset but its still not working. i will be very grateful if i can get an answer on how to fix this problem.

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: qwerty keypad keys not working

Hi hmic,

 

Welcome to the BlackBerry Support Community.

To rule out any software issue that may be causing this, try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT

Make sure to test the keys before restoring any data from your backup file.

If this does not resolve the issue, then it could be hardware related. In that case, you may need to contact your wireless provider or point of sale for other options.

 

Thanks,


-FS


 


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