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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-02-2012
My Device: 9700 Bold
My Carrier: att

random powering down

My Bb has been powering down and powering back up, randomly for about 3 months now.  It only does it in certain areas of the city.  Within these areas, I am also unable to make calls, text or email.  I have had the Bb replaced and continue to have the same issues with the new phone. 

Att states that i need to have this second phone replaced.  Not sure that I want to go thru another replacement.

any ideas what the deal is? 

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: random powering down

Hi dewskii and welcome to the BlackBerry Support Community Forums!


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




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