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New Contributor
Posts: 2
Registered: ‎02-14-2013
My Device: torch 9810
My Carrier: rogrrs

re: app world issue

[ Edited ]

I tried to purchase an app, and during the transaction, I was logged out, and the transaction failed.  When i logged back into try to repurchase the app, I was no longer given an option to purchase that app, rather only a "download" button. .  When i clicked the download button, I was given an error. The apps world prbably thought i purchased it i guess, but was never given a licence, rightly so.

 

"A licensing error has occurred while downloading #0. Please try again later or contact customer support if the problem persists."

 

i contacted my service provider couldn't put me through to RIM support tohelp me becuase it was a software issue.

I tried RIM'S CS number, but they wanted $50 to help solve the prblem without even listening to what the problem was.

 

This is a very disappointing blackberry experience for a simple appworld problem. 

 

please advise

thanks

 

 

Highlighted
Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re: app world issue

Hi and Welcome to the Community!


fizzle wrote:

 

i contacted my service provider couldn't put me through to RIM support tohelp me becuase it was a software issue. 



Whoever you talked to at your service provider was wrong. The ONLY method for you to receive any support from BlackBerry is via escalation from your service provider. It sounds as if the person you spoke to was (I will be gentle) not fully trained in how the support model works.


fizzle wrote:

 

I tried RIM'S CS number, but they wanted $50 to help solve the prblem without even listening to what the problem was.


That is correct...the only free method for end users to receive support from BlackBerry is via escalation...bypassing and trying to seek help directly from BlackBerry costs a fee as it is bypassing the contract to which all parties are bound. Again, the person you spoke to at your service provider was wrong.

 


 

But...you may not even need them...I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.


 

Otherwise, see this for more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use AppWorld to again attempy to install the app -- a new registration/activation key should then be provided

Cheers!


Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-14-2013
My Device: torch 9810
My Carrier: rogrrs

Re: re: app world issue

thanks you

this was very informative, and has helped

Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re: app world issue

You are welcome. So it solved your issues?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................