You are welcome, I think...do please understand that this site is a volunteer-contributed user-to-user community, not a portion of your paid support whatsoever. As such, the volunteers here also have their lives to live (jobs, family, etc.), just like you do. The volunteers contribute as best they can, and as quickly as they can...but do please try to remember that any responses you receive are a voluntary kindness from the other person, not something they are paid to provide to you.
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.