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BlackBerry® OS Smartphones

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Trusted Contributor
Posts: 160
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

 Download and install, to your PC, the BB OS package you desire:

i have done this already

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

OK, so that's step 3. If you have also already done steps 1 and 2, then you can proceed to step 4 (if needed) and then to step 5.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Trusted Contributor
Posts: 160
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

Hi I eventually found out how to update and re install my blackberry, but the I just done a diognostics test and it says my apn is empty I don't understand
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Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

APN is not required to be filled in...it can vary by carrier, so you'd have to ask them if the result you have is a problem or can be ignored.

  • KB05327 How to set the APN settings on the BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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