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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-21-2013
My Device: Torch 9800
My Carrier: vodafone

really need help BBM not working on wifi

ok so I've just updated my torch 9800 software and with it all of the apps, but there's the problem that my BBM wont work on wifi. why is that? I'd tried to resend the service books but there was a message about server conection problems, then I'd even tried by the BBM configuration icon in the setup menu but there was another message (imposible to configurate BBM, a temporary error was notified with the server) so I dont really know what to do... really need help this is my only comunication way with my family on the other side of the world.

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: really need help BBM not working on wifi

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.




From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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