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10-20-2012 08:00 AM - last edited on 11-16-2012 06:13 PM by dany_s
11-16-2012 04:20 PM
Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already got this resolved, but just in case!
Please understand that this site is a user-to-user community of volunteers...it is not a channel for ANY formal communications with, support from, nor escalation to RIM. Further, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your existing channels...even if they may have a poor reputation. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: