12-29-2009 05:22 AM
Hi, i've just bought my 1st BB handset, which is the BB Bold 9700..
Then my friend told me to upgrade the BBM, so i did..
then after i finished downloading, theres a pop up saying "BlackBerry Messenger failed to register with the BlackBerry Messenger service. Registration is necessary to use the features of this application. Please ensure your device time is correctly set, open the MyProfile screen and check the BlackBerry Messenger Registration Status"
I've checked the device time and everything is right, but this registration keeps failing.. n' also seems like my BBM works slower now..
any advice?? thank you
01-07-2010 02:45 AM
I suggest the following steps:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
05-17-2011 08:03 PM
08-09-2011 09:59 AM
Basically, you start off the same as the bold 9700. Go to your Home Screen > Options > Display > Date and Time
Once you are there, you'll see "Update Time" on the left side. Change the settting to Automatic and then just save!
After that, you go to your BBM "My Profile " and if you scroll to the bottom it will tell you your registration failed. At that point, just click retry and you will be set !
09-19-2011 08:23 AM
Exactly the same thing happens to me. What should I do? I am using a Bold 9780. And in Date and Time, what option should I choose in the Auto Update Time Zone? Should I choose prompt? Also, my BBM contacts cannot see my display picture and I cannot see some of my contacts pictures as well. I am really bothered and I've tried everything to fix this but none of my ways solved my problem. What should I do??? :-(
11-02-2011 08:50 AM
hiii i had the same problem before to resolve your problem folow these steps :
2.) display (date , time ,themes, screen )
3.) date and time
4.) update time : automatic
5.) time zone : put your own time in your city
6.) go to blackberry messenger open my profile and press the retry button
02-27-2012 07:28 PM - edited 02-27-2012 07:30 PM
When you go into the "Host Routing Table" (specifics on how to get into this varies by phone. If yours has "Universal Search," just type "host" from the main screen and choose "options" then "host routing table"), there SHOULD be more than just 2 lines of text.
Click "menu" then "register now" - if this fails, your device has not been registered properly. Pull your battery then try again. If only 2 lines of text remain in this screen after a battery pull then trying to "register" again, you need to contact your service provider. (If you cannot find your "Host Routing Table" on your phone, find out how to get there.)
After this, make sure you set your time zone to automatic and to what your proper time zone should be. Menu, then save - OR just back out and it will prompt you to save and click "yes."
Go back into BBM and if it still says not registered, click retry. It should work now. Good luck.
Thank you to the other posters for their help as it helped me!!!