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New Member
Posts: 1
Registered: ‎04-11-2011
My Device: torch 9800
My Carrier: ATT

registration key for Ascendo datavault

I purchased datavault when I got a new phone. I can't seem to get a registration key to register. How do I get the registration key?

Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: registration key for Ascendo datavault

[ Edited ]

Hi and Welcome to the Forums!!

If you purchased via AppWorld, then to re-install your apps, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone


For more registration key information, see this KB:

 

  • KB18646How to locate and enter the license key for an application purchased through BlackBerry App World

 

 

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

 
On the other hand, if you did not purchase via AppWorld, then you need to contact whatever place it was that you did purchase from.


Cheers!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Developer
Posts: 4
Registered: ‎04-01-2009
My Device: Not Specified

Re: registration key for Ascendo datavault

I recently purchased this for my Q10 and have no idea where to find the reg key for it... Any ideas?

Highlighted
Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: registration key for Ascendo datavault


philipashby wrote:

I recently purchased this for my Q10 and have no idea where to find the reg key for it... Any ideas?


This thread and section of the site is for legacy (pre-BB10) only...you need to ask your question over in the BB10 specific AppWorld section:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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