Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-14-2012
My Device: Bold 9900
My Carrier: Vodafone GR

registration problems bbm email fb twit not working

bbm, mail, fb, twitt dont work



I bought a Bold 9900 recently. I am a vodafone greece consumer with a full 12 monts programme for my bb. when i got the bb the bbm and email didnt work. i was only able to make my profile for bbm and for the mail it doesnt have the option for a personal email account only the enterprise.

I went to the vodafone store and i asked about the bbm internet service. They opened that for me and i have BIS too. i thought that would solve my problems but nothing. Still nothing works. I register the GPRS bla bla bla many times. I receive a msg that tells me that im registered to tte wifi network but nothing again. Ofcourse i made the batt trick many times.


Please help me couse i really need all the apps for my work.

thank u in advance

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: registration problems bbm email fb twit not working



Since I cannot know what you mean by "bla bla bla", I must risk giving you redundant advice...nevertheless.

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! Otherwise, you should contact your mobile service provider for formal support...they are 100% responsible for delivering to you ALL of the services for which you pay them. If you are paying them for BIS, then they must deliver it to you. If they cannot figure it out, they have the ability (indeed, responsibility) to escalate your case into RIM for formal enhanced support. But you MUST work with/through your formal support structure, which typically starts with your mobile service provider.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................