11-14-2012 01:19 PM
I bought a Bold 9900 recently. I am a vodafone greece consumer with a full 12 monts programme for my bb. when i got the bb the bbm and email didnt work. i was only able to make my profile for bbm and for the mail it doesnt have the option for a personal email account only the enterprise.
I went to the vodafone store and i asked about the bbm internet service. They opened that for me and i have BIS too. i thought that would solve my problems but nothing. Still nothing works. I register the GPRS bla bla bla many times. I receive a msg that tells me that im registered to tte wifi network but nothing again. Ofcourse i made the batt trick many times.
Please help me couse i really need all the apps for my work.
thank u in advance
11-14-2012 02:57 PM
Since I cannot know what you mean by "bla bla bla", I must risk giving you redundant advice...nevertheless.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! Otherwise, you should contact your mobile service provider for formal support...they are 100% responsible for delivering to you ALL of the services for which you pay them. If you are paying them for BIS, then they must deliver it to you. If they cannot figure it out, they have the ability (indeed, responsibility) to escalate your case into RIM for formal enhanced support. But you MUST work with/through your formal support structure, which typically starts with your mobile service provider.