04-24-2013 05:25 PM
I have v220.127.116.113 on a 18.104.22.1682 (8330) and the scroll select button is erratic in some functions ...like in messages, but works fine in other functions like recent phone calls and texting...when you can get it to scroll over to text messages or use another method to get into text screen. So I though reloading the OS might help. I can't find info on the Blackberry site and frequently get a pop up white screen with message that I am forbidden access to particular data. Great just what I need unhelpful help!! Anyone out there know how to wipe the **bleep** unit clean and reinstall the OS??
04-24-2013 05:35 PM
Hi and Welcome to the Community!
You will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!