03-30-2011 03:51 AM
I have had my 9700 set to encrypt everything until I installed BB protect, which does not allow device memory encryption in order for it to be enabled. So after I disabled device memory encryption but kept media enabled.....I continued to use my camera. Now I am unable to see my pictures on my computer using BB desktop manager or just reading the media card.
I have disabled password and encryption on the whole device and restarted it and I am still unable to see the pictures. They still show up on the media files viewer on my BB as .rem files .
This is the original BB and original media card and I would like to know what I can do to get my pictures on to my computer?
Thanks in advance for you kind assistance
04-04-2011 01:26 PM
Hello nbrebel and welcome to the BlackBerry Support Community Forums.
Have a look at this article, KB11454 "Encrypted files stored on the microSD media card appear as .rem files".
09-26-2011 03:51 PM