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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎10-20-2012
My Device: blackberry torch 9800
My Carrier: rogers

require help

uncaught exception ; index 80>=80.

what to do in this situation? any help available

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: require help

Start with a battery pull.  With your phone powered on, remove your battery then replace it.

If that doesn't work, reload your OS with BlackBerry Desktop Software.  To do this, plug your phone in to your PC and open BDS.  Once your phone has connected to the software, click Device at the top of the software then Restore.  Choose a recent restore point and load it.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎10-20-2012
My Device: blackberry torch 9800
My Carrier: rogers

Re: require help

[ Edited ]

that didn't help. restore option is not available. each time get different message

uncaught exception: net_rim_bb_qm_peer(276) is not responding: process terminate.

only emails, text and bbm is not working rest all is working

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: require help

OK, so open BlackBerry Desktop Software and click Device then Update. If a newer OS is offered, you can load it. If none is offered, click View Other Versions and pick the one with Currently Installed beside it.


Keep us up to date. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎10-20-2012
My Device: blackberry torch 9800
My Carrier: rogers

Re: require help

already tried but not helpful.
New Contributor
Posts: 4
Registered: ‎10-20-2012
My Device: blackberry torch 9800
My Carrier: rogers

Re: require help

now the message is

uncaught exception:

Application net_rim_bb_messaging_app(120) is not responding; process terminated.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: require help

Alrighty, two solutions down so far but we shall keep trying.

 

Resend the service books to your phone.  Here is the procedure:

 

http://www.blackberry.com/btsc/KB15402 

 

 

Keep us posted on your progress.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.