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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-16-2013
My Device: 8520 curve
My Carrier: ufone

reset my smart phone 8520 curve

my smart phone 8520 curve is not working due to some error/virus, Please let me know How I can reset it, coz It is not working


New Contributor
Posts: 3
Registered: ‎09-16-2013
My Device: Curve 8520
My Carrier: Vodafone

Re: reset my smart phone 8520 curve

[ Edited ]

Might try this, I'm not sure if that's a good tutorial though because I speak another language and therefore use other tutorials. http://nicregi.hubpages.com/hub/How-To-Load-BlackBerry-OS-Using-BBSAK

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: reset my smart phone 8520 curve

Hi and Welcome to the Community!


Before going to that drastic of a measure, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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